PROFESSIONAL STANDARDS

Companion Code of Conduct

Being a Priyappettavar Companion means more than being present. It means carrying responsibility, respect and compassion into every interaction.

Because Every Dear One Deserves Someone.
Every Companion Represents Priyappettavar
THE PURPOSE

Trust is not given with a service booking. It is earned through every interaction.

This Code of Conduct defines the professional, ethical and behavioural standards expected of every Priyappettavar Companion.

Clients and families trust us with the people they love most. That trust must be honoured through professionalism, compassion, integrity and respect.

Compliance with this Code of Conduct is mandatory for all Companions.
OUR BRAND PROMISE

Not merely completing tasks. Making people feel cared for.

Every interaction should reflect one simple promise:

“Because Every Dear One Deserves Someone.”

Our role is not merely to complete tasks, but to make every client feel respected, valued, safe, heard and cared for.

CORE VALUES

The values behind every Priyappettavar interaction.

These are not simply words on a page. They are the standards every Companion is expected to demonstrate.

Compassion

See the person behind the need and respond with genuine care.

Respect

Honour every person's dignity, choices, beliefs and individuality.

Integrity

Do what is right, honest and responsible even when nobody is watching.

Professionalism

Represent yourself and Priyappettavar with maturity and responsibility.

Reliability

Be dependable, punctual and consistent in the commitments you make.

Patience

Allow people the time and understanding they need.

Confidentiality

Protect what clients and families trust you enough to share.

Accountability

Take responsibility for your actions, decisions and commitments.

PROFESSIONAL BEHAVIOUR

How a Priyappettavar Companion should carry themselves.

Arrive punctually
Wear the official identity card
Dress neatly and professionally
Maintain good grooming
Speak politely and respectfully
Remain calm and patient
Avoid arguments and confrontations
Respect cultural and religious beliefs
CLIENT DIGNITY

Every client deserves to remain a person, not become a task.

Privacy Respect Independence Choice Safety Confidentiality
Speak down to a client
Use insulting language
Humiliate, ridicule or mock
Ignore wishes without a genuine safety reason
Make unnecessary decisions on behalf of the client
MEANINGFUL RELATIONSHIPS

Companionship begins by genuinely noticing someone.

Companions are encouraged to listen actively, show genuine interest, learn the client's preferences, encourage conversation, celebrate achievements, create joyful moments and help reduce loneliness.

Listen actively
Celebrate achievements
Create joyful moments
Help reduce loneliness
PROFESSIONAL BOUNDARIES

Warmth without crossing the line.

Meaningful relationships are encouraged. Professional boundaries must always remain.

Borrow or lend money
Accept expensive gifts
Ask clients for personal favours
Become financially dependent on clients
Share personal family problems
Develop inappropriate emotional relationships
Stay overnight unless specifically assigned
Invite clients to personal homes
CONFIDENTIALITY

What you learn in someone's life stays protected.

Everything seen, heard or learned during service is confidential. This responsibility continues even after services end.

Discuss clients with friends
Post client information on social media
Share photographs without permission
Reveal addresses or personal information
Forward family messages without authorisation
COMMUNICATION & ACCOUNTABILITY

Clear communication is part of good companionship.

01

Communicate Professionally

  • Respond professionally.
  • Keep families informed when required.
  • Communicate clearly.
  • Report concerns promptly.
  • Keep communication service-related unless authorised otherwise.
02

Check-In & Check-Out

  • Inform the client or family upon arrival.
  • Confirm that the visit has started.
  • Follow the agreed schedule.
  • Inform the client before leaving.
  • Submit required visit notes.
APPEARANCE

Visible professionalism creates confidence.

Clean, modest clothing Good grooming Comfortable closed footwear where appropriate Avoid strong perfumes Clean and trimmed nails Official identity card
MOBILE PHONE USAGE

When you are with a client, they deserve your attention.

Phones should remain on silent mode during service. Personal calls, browsing and texting should not distract from the companionship experience.

Family updates Navigation Emergency communication Service documentation
RESPECT FOR CLIENT HOMES

A client's home is their personal space.

It should always be treated with the same care and respect we would want someone to show our own home.

Respect household rules
Ask before opening cupboards or refrigerators
Handle belongings carefully
Leave the home tidy
Remove footwear if requested
FINANCIAL INTEGRITY

Financial boundaries must always remain clear.

Companions must never handle sensitive financial information or conduct transactions outside the agreed service process.

Withdraw money Handle ATM cards Know banking passwords Use client UPI applications Sign documents for clients
When shopping assistance is provided: Bills must be returned Change must be returned Transactions must remain transparent
SAFETY RESPONSIBILITIES

Safety comes before convenience.

Observe potential hazards
Encourage safe mobility
Report unsafe living conditions
Encourage hydration
Encourage rest when needed
MEDICAL RESPONSIBILITIES

Companionship supports healthcare. It does not replace healthcare professionals.

Companions May

  • Remind clients to take medicines.
  • Accompany them to appointments.
  • Help organise medical files.

Companions Shall Not

  • Diagnose illness.
  • Recommend medicines.
  • Alter prescriptions.
  • Administer injections.
  • Force medication.
TRANSPORTATION & OUTINGS

Stay beside the client, not ahead of them.

Assist with boarding safely Ensure seat belts are used where applicable Walk at the client's pace Stay with the client throughout the outing Never leave the client unattended unless agreed
EMERGENCY RESPONSE

When something unexpected happens, stay calm and act responsibly.

01 Stay calm.
02 Ensure immediate safety.
03 Contact emergency services when required.
04 Notify Priyappettavar.
05 Inform the authorised family member.
06 Stay with the client whenever reasonably possible.
07 Complete the required incident report.
PHOTOGRAPHY & SOCIAL MEDIA

Someone else's life is not content.

Client photos, videos, conversations and personal stories must never become personal social media content.

Post client photos
Share client videos
Record conversations
Use client stories for personal content
Tag clients on social media
Photos may only be taken when: Included in the package Consent has been obtained Shared only with authorised family members
GIFTS & TOKENS OF APPRECIATION

Gratitude is welcome. Financial dependence is not.

Small tokens of appreciation may be accepted when permitted by company policy. Significant gifts or benefits must never be accepted.

Small Tokens

Examples may include a greeting card or homemade sweets, subject to company policy.

Never Accept

Cash tips beyond company policy
Jewellery
Expensive gifts
Property
Loans
Wills or inheritance
Any significant gift offer must be reported to management.
PROHIBITED CONDUCT

Some boundaries are absolute.

The following conduct may result in immediate disciplinary action.

Theft Dishonesty Harassment Abuse Neglect Discrimination Substance use during duty Smoking while on duty Being under the influence Falsifying visit records Sharing confidential information Physical or verbal aggression
REPORTING CONCERNS

Speaking up is part of protecting someone.

Companions have a duty to report concerns that may affect a client's safety, dignity or well-being.

Suspected abuse Neglect Unsafe living conditions Financial exploitation Medical emergencies Family concerns affecting safety
Reports should be made promptly through the designated Priyappettavar reporting process.
COMMITMENT TO EXCELLENCE

Clients may not remember every conversation. They will remember how you made them feel.

How safe they felt.
How respected they felt.
How patiently they were listened to.
How kindly they were treated.

Those moments define the Priyappettavar experience.

THE COMPANION PLEDGE

I choose to be someone worthy of their trust.

As a Priyappettavar Companion, I commit to serving every client with compassion, dignity, honesty, patience and professionalism.

I will respect their privacy, honour their independence, protect their trust and uphold the values of Priyappettavar in every interaction.

I understand that my actions represent not only myself, but also the reputation and mission of Priyappettavar.
Priyappettavar Companion Because Every Dear One Deserves Someone