Priyappettavar

Client & Family Handbook

Everything you need to know about how Priyappettavar companionship works, what you can expect from us, and how we can work together to create a safe, meaningful experience.

Because Every Dear One Deserves Someone.
WELCOME TO PRIYAPPETTAVAR

Thank you for trusting us with someone you love.

We understand that inviting someone into the life of a loved one is an act of trust. Whether your parent, grandparent, spouse, or family member needs companionship, assistance during outings, or simply someone to spend meaningful time with, our commitment is to provide compassionate, respectful and dependable support.

At Priyappettavar, companionship is not merely about being present. It is about making every interaction meaningful, safe and reassuring for both the client and the family.

WHO WE SERVE

Companionship for different seasons of life.

Priyappettavar welcomes individuals who may benefit from meaningful companionship, social engagement and practical support.

Senior Citizens

For those who appreciate conversation, company and meaningful everyday engagement.

Individuals Living Alone

Someone to spend time with, go out with and share everyday moments.

Families Living Away

Support for families living abroad or in another city.

People Recovering

Companionship and accompaniment during recovery and everyday activities.

Appointments & Outings

A trusted companion for appointments, outings and special occasions.

Anyone Seeking Connection

For anyone who values meaningful companionship and social engagement.

YOUR SAFETY MATTERS

People enter your loved one's life. We take that trust seriously.

Every Priyappettavar compassion provider undergoes a screening and verification process before being assigned to a client.

Identity Verification
Background Screening
Reference Checks
Police Verification

While no process can remove every risk in life, we take every reasonable step to ensure that our compassion providers are trustworthy, responsible and suitable for client-facing service.

WHAT YOU CAN EXPECT

Companionship that feels personal and dependable.

Arrive on time
Treat clients with dignity
Listen patiently
Encourage independence
Communicate professionally
Maintain confidentiality
Follow agreed service plans
Provide updates when included
Report safety concerns
Remain calm and courteous
COMMUNICATION

Keeping communication simple.

Routine communication with the compassion provider shall be done over phone or WhatsApp. This allows families and clients to coordinate visits, share instructions and stay connected in a clear and timely way.

Scheduling & rescheduling Location details Arrival confirmation Special instructions Service updates
EVERY VISIT

You should know when the visit begins and ends.

Every visit includes a simple check-in and check-out process for transparency and peace of mind.

01

Check-In

  • Inform the client or authorised family contact.
  • Confirm the start through phone or WhatsApp.
  • Begin the service after arrival is acknowledged.
02

Check-Out

  • Inform the client or authorised family contact.
  • Confirm departure through phone or WhatsApp.
  • Share relevant observations where included.
OUR COMPANIONS CAN

Support everyday life with meaningful moments.

The exact scope depends on the package selected and the client's needs.

Friendly conversations
Reading books & newspapers
Playing games
Going for walks
Coffee outings
Movie outings
Shopping trips
Faith visits
Hospital accompaniment
Doctor appointments
Travel companionship
Technology assistance
Video calls
Hobby sessions
Celebrations
Social reconnection
IMPORTANT SERVICE BOUNDARY

Companionship is not a replacement for specialised professionals.

Unless specifically agreed through a separate service arrangement, companions do not provide nursing care, medical treatment, medical advice, injections, personal hygiene assistance, specialised lifting or transferring, financial management, legal assistance, childcare, domestic servant duties or housekeeping beyond light assistance.

Our role is to assist, accompany and support — not to replace trained medical, nursing, legal or domestic professionals.
BEFORE YOUR FIRST VISIT

The more we know, the more personal the experience becomes.

Sharing a little about your loved one helps us understand their personality, preferences, routines and needs before the first visit.

Preferred name
Languages
Daily routine
Favourite activities
Food preferences
Mobility concerns
Relevant medical information
Emergency contacts
Family contacts
Hobbies & interests
Communication preferences
Cultural & personal preferences
FAMILY CONNECTION

Even when you're far away, you can remain part of the day.

Where included in your package, families may receive updates that help them stay connected with their loved one's experience.

Visit confirmation
Arrival & departure updates
Photos with consent
Short visit summary
General observations
Well-being updates

Please keep us informed about changes in address, contact details, health or mobility, hospital visits, routine or medication timing, and any concerns about the client's comfort, safety or preferences.

HEALTH & SAFETY

Help us keep every visit safe.

Mobility limitations
Dementia or memory concerns
Allergies
Medication schedules
Fall risks
Behavioural concerns
Recent hospitalisation
Conditions affecting activities
Mobility aids
Hearing or speaking difficulties
Confusion in unfamiliar surroundings
Need for supervision during outings
Dietary restrictions
Need for rest breaks

If a client's condition changes significantly, please update us as soon as possible so that we can continue to provide safe and suitable support.

EMERGENCY SITUATIONS

What happens if something unexpected occurs?

If an emergency occurs during a visit, our companion will act calmly and responsibly with the client's immediate safety as the priority.

01 Ensure immediate safety
02 Contact emergency services if required
03 Inform the designated family contact
04 Remain with the client whenever reasonably possible
Medical decisions remain the responsibility of the client, family and healthcare professionals.
OUR PHILOSOPHY

Support should never take away someone's independence.

“Our role is to assist, encourage, and accompany — not to take over unnecessarily.”

Priyappettavar believes companionship should enhance independence rather than replace it. Whenever safely possible, we allow the client to lead the pace of the visit and choose the activities they enjoy.

PRIVACY & CONFIDENTIALITY

Trust includes knowing what stays private.

Personal information, conversations, photographs and family details are treated confidentially and shared only with authorised persons or where required by law.

Respect the privacy of the home
Protect personal information
Respect private conversations
Protect family matters
No unauthorised sharing
No personal use of client information
PHOTOGRAPHY & MEMORIES

Every photograph begins with permission.

Photos or videos will only be taken with the client's consent or the consent of the authorised family member. Priyappettavar will never use photographs for promotional purposes without written permission.

If a client does not wish to be photographed, that preference will be fully respected.
YOUR VOICE MATTERS

Tell us what went well. Tell us what we can improve.

We encourage clients and families to share compliments, suggestions, concerns and improvement ideas. Open and respectful feedback helps us serve you better.

Compliments Suggestions Concerns Improvement Ideas
FREQUENTLY ASKED QUESTIONS

A few questions families often ask.

  • Will the same companion visit every time?
    We aim to provide continuity whenever possible. However, substitutions may occasionally be necessary due to leave, illness or operational requirements.
  • Can families request a preferred companion?
    Yes. We will make every reasonable effort to accommodate such requests, subject to availability.
  • Can services be customised?
    Absolutely. Many packages can be tailored to individual preferences, mobility, interests and family requirements.
  • Can we book additional hours?
    Yes. Additional time and services may be arranged based on availability and applicable charges.
  • How will we communicate with the companion?
    Communication with the compassion provider shall be done over phone or WhatsApp for convenience and clarity.
  • Will we know when the companion arrives and leaves?
    Yes. The companion will inform the client or authorised family contact on arrival and again on departure.
  • Are your compassion providers verified?
    Yes. Every compassion provider undergoes verification, including police verification, before being assigned to a client.
  • Can the companion help with medical care?
    Companions may provide reminders and accompaniment, but they do not provide medical treatment, nursing care or medical advice unless separately arranged through an appropriate professional service.
OUR COMMITMENT

People may forget what was done for them. They rarely forget how someone made them feel.

Our goal is to ensure that every person we serve feels respected, valued, heard and cared for.

We are committed to providing companionship that is warm, dependable and trustworthy. We understand that families are placing their confidence in us, and we take that responsibility seriously.

Thank you for trusting Priyappettavar.

We are honoured to become a small but meaningful part of your family's journey.

Priyappettavar Because Every Dear One Deserves Someone